Delete your account.
How to delete your TradeSmart Portal account, and what happens to your data.
Last updated 21 October 2026.
This page is for TradeSmart Portal users. The Portal is the TradeSmart app on your phone (Google Play and the App Store, "TradeSmart Portal") and the web version at app.tradesmartsystems.com.au. Deleting your account is permanent. We can't bring it back.
Two ways to delete it
In the app. Log in, open Settings, tap Delete my account, then type your business name as a final check. It's done straight away. The button is at the bottom of Settings, next to Log out.
By email, if you can't log in. Email support@tradesmartsystems.com.au from the email address on your account and say you want your account deleted. We'll reply once it's done. If the email doesn't come from your account address, we'll check it's you first. If your account has an admin login on it, the app can't delete it, so use the email route.
What is deleted
When you delete your account, we permanently erase:
- your logins, sign-in sessions and devices, including your phone's notification token
- your business details and settings
- your calls, with their transcripts and notes, and the urgent-job alerts from them
- your texts, leads and contacts
- your bookings and jobs
- photos and files, including photos sent in by callers, videos you uploaded and your brand kits
- your Google Calendar, email and ServiceM8 connections, including the saved access keys (you can also remove access at myaccount.google.com/permissions)
- your phone setup drafts and billing reminders
Your plan
If you have a paid plan, it is cancelled at once, when you delete. You won't be charged again. Nothing in our Terms takes away your rights under the Australian Consumer Law. If you think you're owed a refund, email us.
What we keep
- A short deletion record. Your business name, the date, whether you or we deleted it, and the reference numbers that link to your payment and phone records. We keep it so we can answer questions about a deleted account.
- A log of actions on your account (for example, the deletion itself, plan changes, help we gave you). It holds no call or text content.
- Payment records. Our payment provider, Stripe, keeps the records of your payments as the law requires.
- Backups. We take an encrypted backup of our database every night and store it off the server. Your data drops out of new backups straight away, but older backups still hold it until they are removed.
- Records held by our phone providers. Call recordings are held by our AI call provider (Retell) and call and text logs by our phone provider (Twilio), as set out in the Privacy policy. Deleting your account erases our copies. Their copies are kept under their own rules, so email us if you want those removed too.
- Your record in our customer records system (a CRM service we use to keep enquiries and client records). Deleting your account doesn't touch it. Email us and we'll remove it.
We keep these only as long as we need them for backups, payment and legal records. If you want any of them removed sooner, email support@tradesmartsystems.com.au and we'll do what we can, unless the law says we have to keep it.
Contact us
Email support@tradesmartsystems.com.au. You can also read the full Privacy policy. If you're not happy with how we've handled it, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.